Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in the original packaging. You'll also need the receipt or proof of purchase.

To initiate a return, please contact us at supremostecnologiaeconsultoria@gmail.com . Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

You can always contact us for any questions about returns by email at supremostecnologiaeconsultoria@gmail.com .

Damage and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as custom orders or personalized items), and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, make a new purchase separately.

14-Day Cooling Off Period for the European Union

Regardless of the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned, the item must be in the same condition as when you received it, unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether or not your refund has been approved. If approved, the amount will be automatically refunded to your original payment method within 10 business days.

Please keep in mind that it may take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since your return was approved, please contact us by email at supremostecnologiaeconsultoria@gmail.com .